Effective communication begins with effective listening. Using the skills I honed as a Hostage Negotiator and Public Information Officer for 20 years, Silence Kills outlines the key principles and best practices for taking your organization’s communication to the next level, starting with how to listen to what it is your customers are actually saying. Watch Video
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This book is for anyone who is tired of being silent but doesn't know the best way to be heard in today's noisy world.