Order: Silence Kills
In a world held hostage by fear, silence feels safe. In a culture where anything can be the “wrong” thing to say, speaking up feels risky. But what happens when you let others control the narrative?
Effective communication begins with effective listening. Using the skills I honed as a Hostage Negotiator and Public Information Officer for 20 years, Silence Kills outlines the key principles and best practices for taking your organization’s communication to the next level, starting with how to listen to what it is your customers are actually saying.
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